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Program Coordinator - Mental Health Congregate Housing

Location:Bronx, NY
Employment Type:Full Time
Department/Program:El Rio Residence
Description:Comunilife seeks a leader for its 65 unit supported housing residence in the West Farms section of the Bronx. El Rio is a beautiful state of the art congregate program for individuals with serious mental illness, chronic homelessness and/or substance abuse issues.

The Program Coordinator is responsible for the overall operation of the El Rio Residence including the direction and the day-to-day operations of all programs' components and staff providing continuous oversight for the client goals of recovery, rehabilitation, and community reintegration by planning and implementing outreach, intake, counseling, crisis intervention, emergency and case management activities.

Key responsibilities include overseeing case management activities including assistance with psychological support, education about independent living skills and safety, facilitation of the clients’ health and rehabilitation, including advocacy and referrals for mental health, medical and substance abuse services, along with psychosocial, educational, vocational services and various housing/living options, as needed and/or indicated including lease signing, educate and prepare in establishing household, ensuring clients manage money and pay rent, eviction prevention.

Direct and supervise staff in health, mental health and substance abuse activities, lead team organizational and service planning meetings, provide direction to staff regarding individual cases, conduct side-by-side contacts with staff, and regularly conduct individual supervision meetings with direct reports.

Coordinate services with other community services such as inpatient, outpatient, emergency, day treatment, Health Homes and others to develop strategies that closes gaps in the continuum of services.

Ensure that the quality system of reporting is used in assessing the efficiency and effectiveness of both staff and the Program. Ensure and maintain policies, principles, and procedures that are in compliance with NYC-DOHMH, NYSOMH, Medicaid, HRA, and HUD databases and other relevant state, city, and borough-based agencies, programs and services.

Ensure timely completion of program progress reports including demographic census, services rendered, problems, and corrective actions plans. Maintain contact with various community program administrators, public officials, etc. to discuss and at times negotiate cooperative working agreements.

Maintain Quality Improvement (Q/I) Program activities, including but not limited to, databases, daily logs, progress notes, and ensure that client charts are appropriately maintained up-to-date. Tracking and monitoring of: required weekly contacts; documented collaboration and coordination of health, mental health and substance abuse services; individual clients' transitional plan, environmental inspections and repairs, etc.

Overall management and maintenance of physical facility with responsibilities that include permits, OSHA, fire drills, inventories and other facilities related management issues, as required.

Prepare any and all reports and correspondence relative to the Programs as requested by the Federal, State, City or other funding sources. Responsible for addressing and correcting any and all deficiencies which may be cited as a result of audits conducted by the funding sources.


• Ability to organize and write reports and procedures in a logical/methodical manner, well-developed administrative skills and good time management skills required, with good oral and excellent written communication skills.

• Extensive knowledge of the NYC housing system and resources, eligibility criteria and ability to negotiate and navigate the NYC Department of Homeless and shelter system.

• Thorough knowledge of program development, implementation methodology, and research methods and techniques.

• Ability to plan, organize and direct the work of subordinate clinical and administrative staff. Responsible, organized, efficient and ability to fulfill multiple assignments simultaneously.

• Substantive experience to administer, manage and monitor congregate housing program services for the seriously and persistent mentally ill individuals and understand program regulations and guidelines.

• Candidate must be community minded with demonstrated knowledge of psychiatric diagnosis and treatment of mental illness.

• Ability to work well in a team environment, deal tactfully and diplomatically with other Comunilife employees, Federal, State, and City officials, clients, and the general public and must have experience working with a diverse group of people, good customer orientation.

• Masters Degree in Social Work (MSW); LMSW or LCSW: or Masters Degree in Clinical Psychology
• Three (3) years of post-graduate, direct clinical mental health experience as well as three to five or more years experience in administration and management of operating congregate residential programs and providing direct services related to the treatment and recovery of chronically homeless, persistent mentally ill individuals afflicted with multiple health conditions and substance abuse issues
• Bilingual/Spanish skills are a plus

We offer a competitive salary commensurate with experience and an excellent and comprehensive program of benefits for eligible employees that include: health, dental, vision, life insurance, short and long term disability, flexible spending accounts, pension, 401K and paid time off.

Comunilife is an equal opportunity employer.

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